Shipping and Delivery
Thank you for your business.
Following are the terms and conditions that constitute our Shipping & Delivery Policy.
(Affected by Covid-19, there will be some delay on the delivery.)
SHIPMENT PROCESSING TIME
- All orders are processed within one(1) to two(2) working days;
- Orders are neither shipped on weekends or holidays.
- Instances of delay, such as those occurring due to high-volume orders, will result in notification to the customer.
SHIPPING RATES AND DELIVERY ESTIMATES
- For shipping address in USA, all orders are shipped with USPS / Fedex Express / DHL Express, and the estimate delivery time is 2 to 5 working days;
- For shipping address out of USA, all orders are shipped with Fedex Express / DHL Express, and the estimate delivery time is 3 to 7 working days;
- Free Shipping Costs
SHIPMENT CONFIRMATION AND ORDER TRACKING
A Shipment Confirmation email with Tracking Numbers will be sent upon order shipment.
CUSTOMS, DUTIES, AND TAXES
All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.
- Orders received in damaged condition can be made known to the shipment carrier.
- Save all packaging materials and damaged goods prior to filing a claim with the shipment carrier.
INTERNATIONAL SHIPPING POLICY
We currently offer international shipping.
- DUTIES AND TAXES
- Customers are responsible for paying all duties, taxes, and other fees that are levied once your package reaches the country of destination.
- PACKAGE TRACKING
- International orders are shipped via DHL/Fedex and will be delivered by them.
- When your order ships from our warehouse, we send you a shipping confirmation email, including your tracking number.
- To track your package, simply enter your tracking number at the relevant company address.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
- Original and return shipping costs
- Duties, taxes, and other customs charges that are incurred on the package for both the original and return shipments
- The amount of these charges will be subtracted from your merchandise refund.